I placed an order and would like to know its status. How can I check that?
In the upper right hand corner of the Jim Beam store website, click on MY ACCOUNT. You’ll need to log-in to your account using your username/email and password. Once logged in you can View Your Order History. You’ll see any / all orders that you have placed through this account. If the order has shipped you will see a Track Order link under the Ship Date column header. Clicking on this link will bring up the tracking information for that particular order. If you do not see anything in the Ship Date column that means your order has not shipped yet.
Where can I purchase a used barrel?
Please direct any questions regarding the purchases of barrels to the Gift Shop in Clermont, KY. The phone number there is 502-215-2548.
I purchased an item(s) at the American Stillhouse and would like to return it, how do I go about doing that?
Please direct any questions about purchases made at the American Stillhouse to the Gift Shop. The phone number there is 502-215-2548.
Can I use a gift card purchased at the American Stillhouse for an online purchase?
No, unfortunately gift cards purchased at the American Stillhouse are not valid for an online purchase.
I love Jim Beam sunflower seeds. Where can I find them to buy more?
Jim Beam’s partnership with Thansai foods, which produced our sunflower seeds, is no longer in place. Therefore, unfortunately the sunflower seeds have been discontinued. If you wish to contact Thansai’s Customer Service Department, please email email@example.com.
I love Jim Beam beef jerky. Where can I find it to buy more?
Jim Beam® Bourbon Beef Jerky was officially licensed and manufactured by Thanasi. However, that partnership has discontinued and unfortunately as a result this product is not available at this time. If you wish to contact Thansai’s Customer Service Department, please email firstname.lastname@example.org.
I love Jim Beam original BBQ rub. Where can I find it to buy more?
Unfortunately, the Jim Beam BBQ rub it no longer available. However, we do still offer BBQ sauce on our online store so check that out!
I have a vintage Jim Beam item. Can you tell me how much it’s worth?
Unfortunately Jim Beam does not deal with the secondhand dealings of its products or merchandise. We would recommend that you find a collector in your area who can help you determine the value of the particular item.
Do you still make Dan Patch Bourbon, and if so, could you supply the name and contact for a distributor so I could purchase it?
Unfortunately Dan Patch bourbon is no longer being produced.