Where can I find the Jim Beam Smart Decanter (Talking decanter)?
Unfortunately, this was a limited offer that is no longer being sold. At this time, there is no indication of this item being restocked.
I love Jim Beam coffee, BBQ sauce, hot sauce, etc. Where can I get more information on where to buy these items? We offer a few BBQ sauce flavors in the online store. For more information on food, condiments, etc items please reach out to firstname.lastname@example.org
I placed an order and would like to know its status. How can I check that?
In the upper right hand corner of the Jim Beam store website, click on MY ACCOUNT. You’ll need to log-in to your account using your username/email and password. Once logged in you can View Your Order History. You’ll see any / all orders that you have placed through this account. If the order has shipped you will see a Track Order link under the Ship Date column header. Clicking on this link will bring up the tracking information for that particular order. If you do not see anything in the Ship Date column that means your order has not shipped yet.
Where can I purchase a used barrel?
Please direct any questions regarding the purchases of barrels to the Gift Shop in Clermont, KY. The phone number there is 502-215-2548.
I purchased an item(s) at the American Stillhouse and would like to return it, how do I go about doing that?
Please direct any questions about purchases made at the American Stillhouse to the Gift Shop. The phone number there is 502-215-2548.
Can I use a gift card purchased at the American Stillhouse for an online purchase?
No, unfortunately gift cards purchased at the American Stillhouse are not valid for an online purchase.
I have a vintage Jim Beam item. Can you tell me how much it’s worth?
Unfortunately Jim Beam does not deal with the secondhand dealings of its products or merchandise. We would recommend that you find a collector in your area who can help you determine the value of the particular item.